Reference

Legal Terms That Protect Your Account

Q: Can I request a copy of the data 9wickets holds on me?

Yes. Submit a data access request via email to support@9wickets.click with your account ID and registered contact. We will compile and send a full data export within 14 working days of verifying your identity.

Q: How do I request deletion of my account and personal data?

Email support@9wickets.click from your registered address, state your account ID, and ask for full data deletion. We will confirm receipt and process the deletion once any outstanding balance or regulatory hold is cleared.

At 9wickets, every account agreement, data policy and usage condition is written to be readable and fair — not buried in legal jargon.

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How Our Legal Framework Applies in India

9wickets Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms and conditions form a binding agreement between you and 9wickets from the moment you open an account. Access to our platform is subject to the laws of your jurisdiction — if local law does not permit participation, these terms do not extend to you.

1
We collect account data, transaction records and device identifiers solely to operate your account, process payments and detect fraud. Payment actions — whether via UPI, Paytm or PhonePe — are logged against your account ID and retained for audit purposes as required by applicable financial regulations.
2
We do not share your payment data with third parties outside of the regulated processing chain. Any changes to these terms will be communicated to your registered contact before they take effect, giving you the opportunity to review and, if needed, close your account before the
3
new terms bind you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR LEGAL TEAM

Contact Us on Policy and Account Matters

If you have questions about how these legal terms apply to your account, or want to exercise any of your data rights, our support team is available around the clock through the…

Live Chat Open the chat widget from any page on 9wickets to reach a policy support agent directly. Available 24 hours a day, seven days a week, including public holidays in India.

Email Support Send your legal or data query to our support address at [email protected]. We log every email on receipt and respond with a case reference within 48 hours.

Help Centre Browse our written policy documents inside your account portal. Each document carries a version date so you can confirm you are reading the current agreed terms.

DATA HANDLING AND SECURITY

How 9wickets Protects Your Account Data

We apply layered security to every account and process data requests transparently. Below are the six areas that govern how your information is handled, stored and, when you ask, removed.

Data Collection Scope

We collect only what is needed to run your account — name, contact details, payment method identifiers and session logs. We do not collect data beyond what your account activity generates, and we do not sell it.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences from the settings panel; disabling analytics cookies does not affect account function.

Account Security

Passwords are stored as salted hashes and never in plain text. Two-step verification is available on your account settings page and we strongly encourage you to activate it before making your first deposit.

Data Retention Period

Account records are retained for as long as your account remains open, plus the statutory period required by Indian financial regulations after closure. After that window, personal data is deleted or anonymised.

Your Access Rights

You may request a copy of all data we hold on your account at any time by contacting support. We will provide a structured data export within 14 working days of receiving a verified request.

Requesting Data Deletion

To request deletion of your account and associated personal data, email [email protected] with your registered account details. We will confirm deletion once any outstanding balance or audit hold is resolved.

Your Policy and Rights Questions

The answers below cover the most common queries we receive about account terms, data rights and how our legal framework applies to accounts registered in India.

Your account is subject to the laws of the jurisdiction in which you reside. Access to our platform is available only where local law permits. We recommend you confirm the applicable rules before opening an account.

Yes. Submit a data access request via email to [email protected] with your account ID and registered contact. We will compile and send a full data export within 14 working days of verifying your identity.

We retain transaction and identity records for the period required under applicable Indian financial regulations after account closure. Once that statutory period expires, your personal data is either deleted or anonymised.

Payment records linked to UPI, Paytm and PhonePe transactions are stored in encrypted form and used solely for account reconciliation and fraud prevention. They are shared only with regulated payment processors in the transaction chain.

We notify you at your registered email address before any material change to our terms takes effect. You will have a clear window to review the update and, if you do not agree, to close your account under the existing terms.

Email [email protected] from your registered address, state your account ID, and ask for full data deletion. We will confirm receipt and process the deletion once any outstanding balance or regulatory hold is cleared.

Session cookies are required for login and account function. Analytics cookies are optional — disabling them from the settings panel has no effect on your ability to deposit, play or withdraw. You can change this preference any time.

Legal Terms That Protect Your Account

Contact Us on Policy and Account Matters

How 9wickets Protects Your Account Data

Data Collection Scope

Cookie Policy

Account Security

Data Retention Period

Your Access Rights

Requesting Data Deletion

Your Policy and Rights Questions

01 Which laws govern my account with 9wickets?

02 Can I request a copy of the data 9wickets holds on me?

03 How long does 9wickets keep my account records after I close my account?

04 What happens to my UPI or Paytm transaction data?

05 How will I know if the legal terms change?

06 How do I request deletion of my account and personal data?

07 Can I turn off cookies without losing access to my account?

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