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How 9wickets Handles Your Personal Data

At 9wickets, your personal data is handled with a clear purpose: collect only what we need, store it securely, and never sell it to third parties.

No Third-Party Data SalesEncrypted Account StorageClear Deletion RightsUPI & Paytm Data ProtectedIndia-Focused Data Practices
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9wickets How 9wickets Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to ask us to delete your account information, our privacy support team is available…

Privacy Email Send your data request or policy question to our dedicated privacy address. We aim to acknowledge every email within 24 hours and provide a full response within seven calendar days.
Live Chat Support Start a live chat from any page on 9wickets.click to speak with a support agent about your privacy rights. Agents can escalate data-access or deletion requests to our privacy team on your behalf.
Help Desk Ticket Submit a formal help-desk ticket through your account dashboard. Every ticket receives a reference number so you can track its progress and refer back to our written response at any time.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Security and transparency are the two pillars of how 9wickets approaches data management.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences from the settings panel in your account. We do not use cookies to serve targeted advertising from third-party ad networks.

Account Security Measures

Your password is stored as a one-way hash — we cannot read it, only verify it. Two-factor authentication is available and we encourage you to activate it from your account security settings to add an extra layer of protection.

Payment Data Handling

When you transact via UPI, Paytm or PhonePe, we record only the transaction reference and amount. Full payment credentials remain with your chosen payment provider and are never stored on our servers.

Data Retention Period

We keep your account data for as long as your account is active and for a period afterwards as required by applicable law. Once the retention period expires, your personal data is deleted or anonymised from our systems.

Your Right to Access and Correction

You can request a copy of all personal data we hold on you at any time. If any detail is inaccurate — your name, phone number or email — contact our privacy team and we will correct it within five business days.

Data Deletion Requests

You may ask us to delete your personal data. Where deletion is permitted under applicable law and does not conflict with mandatory retention obligations, we will complete the deletion and confirm it to you in writing within 14 days.

Common Questions About Your Privacy at 9wickets

These questions cover the data rights and policy details that our account-holders ask about most frequently. If your question is not answered here, reach out through any of the contact paths listed above and our privacy support team will respond with a specific answer.

We collect your name, email address, mobile number, date of birth and device identifiers. When you transact, we also log the payment method — UPI, Paytm or PhonePe — and the transaction reference number, but not your payment credentials.

We do not sell your data. We share it only with service providers who help operate our platform — payment processors, fraud detection services and hosting providers — all of whom are bound by data-processing agreements that restrict how they may use your information.

Submit a data-access request by emailing our privacy team or raising a help-desk ticket from your account dashboard. We will compile and send your data within seven calendar days of verifying your identity.

Yes. Send a deletion request via email or live chat. Where local law does not require us to retain the data, we will delete it within 14 days and send written confirmation. Some records may be retained for legal compliance purposes.

We record only the transaction reference and amount. Your UPI PIN, Paytm password and PhonePe credentials are processed entirely within your payment provider's secure environment and are never transmitted to or stored on our servers.

We retain account records for the period required by applicable law after closure. Once that retention period ends, data is permanently deleted or anonymised. The exact duration depends on the legal requirements of the jurisdiction where your account was opened.

Contact our privacy support team first via email or the help-desk ticket system. If you are not satisfied with our response, you may also escalate to the relevant data protection authority in your jurisdiction as permitted by local law.

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