Reference

Terms & Conditions for Your Account

These terms explain how your account, wallet, and access rules work on 9wickets.

India lawAccount useWallet checksLocal access

Local Law and Account Use

9wickets Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply when you open an account, move money through UPI, Paytm, or PhonePe, or ask us to restore access after a lock. If local law permits use in your region, we may still set extra checks for identity, payment ownership, device matching, or disputed

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activity. We can change these terms when the law, our security checks, or our operating needs change, and the current page controls from the time it is posted. If a transfer is reversed, marked uncertain, or tied to a name mismatch, the related balance can stay
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on hold until the check is done. By keeping the account active, you accept the current rules and any lawful update tied to access or settlement. If you stop using the account, earlier actions stay tied to the version that was active then.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US

Ways to Reach Support

If a clause is unclear, use the support routes below and send the exact account name, date, and clause you want checked.

In-app chat Use in-app chat for short terms questions, lockouts, or record checks. Share your account name and the clause you want explained, and we will route it to the right team once your identity is confirmed.

Written request Send a written request if you want a copy of the current terms, a correction to your account details, or a status update on a hold. Written requests help us keep the reply tied to one case.

Help form Use the help form when you need a fresh copy of the terms sent to your registered email or when you want to ask about a change notice. The form keeps the date and account reference in one place.

DATA AND RECORDS

Data, Cookies, and Records

We keep policy records narrow: login logs, device signals, cookie state, wallet checks, and the messages that show when a term was accepted or changed.

Data handling

We store only the details needed for account use, wallet checks, dispute handling, and lawful record keeping. That includes sign-in events, device signals, and the version of the terms you accepted.

Cookies

Cookies help us keep you signed in, remember session state, and spot unusual access. They do not change the terms themselves, but they help us apply the right account rules on your device.

Account security

If a password, phone number, or email changes, we may ask for a fresh check before access returns. This protects the account if someone tries to alter the contact details without permission.

Wallet checks

When a UPI, Paytm, or PhonePe transfer needs a manual look, we may hold the related balance until ownership and status are clear. We do this to avoid wrong credits or reversals.

Retention

We keep policy and account records only as long as needed for legal duties, fraud checks, or dispute handling. After that period, we either delete them or keep a reduced record where the law asks us to.

Change requests

For corrections, closures, or access questions, contact support with your account name and the exact change you want. We will verify the request and then update the record if the law allows it.

Common Terms and Access Questions

These questions focus on the rules that control account use, changes to the page, access by region, and the records we keep. If something is unclear, the answer usually points you to the same support path used for account changes or verification. When the wording on this page changes, we apply the current version from the posted date and keep older records for lawful checks where needed in India.

They apply when you create, sign in to, or use the account, and whenever you send a payment, ask for a balance check, or contact support about access. The current page governs those actions.

Yes. We may update the wording when law, security checks, or operating needs change. The posted version applies from the time it goes live, and older actions stay tied to the version that was active then.

If local law does not permit access in your region, we may block sign-in, decline an application, or close an account before it is used. Any step we take will follow the current legal requirement.

We keep sign-in logs, device signals, accepted term versions, payment checks, and support messages that relate to access or settlement. We keep only what we need for legal duties, fraud checks, and dispute handling.

Send support the exact detail you want changed, plus the account name and any proof we ask for. We verify the request first, then update the record if the change fits the law and our checks.

Yes, if a payment is reversed, a name does not match, a device looks unusual, or a rule check is still open. We release the hold once the check ends and the record is clear.

Use support and quote the clause, the date, and the account name. We will check the request, explain the position, and tell you what evidence or step comes next.

Terms & Conditions for Your Account

Ways to Reach Support

Data, Cookies, and Records

Data handling

Cookies

Account security

Wallet checks

Retention

Change requests

Common Terms and Access Questions

01 When do these terms apply to my account?

02 Can you change these terms after I accept them?

03 What happens if local law does not permit access?

04 What records do you keep about my account?

05 How do I request a correction to my details?

06 Can you hold a balance or pause access?

07 Who should I contact if I disagree with a term?

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